CUSTOMER EXPERIENCE (CX) IS DEAD, AS WE KNEW IT

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  • How sure are you of improved world-class user-experience after Jio has tied-up with Facebook and planning a mother-of-all aggregator app?
  • Have you experienced the power of Rule of Inefficiencies bludgeoning you with substandard experience and you didn’t really have time to react? By and by, you were okay with whatever came on the plate.
  • Should we take this as an order of the day in the rapidly evolving technology and business scenario? Should the organisations stop striving for customer experience excellence as a short time goal?
  • Is Customer Experience (CX), in the classical sense, dead?

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Manoj Kothari

Manoj Kothari

Design Thinking | Innovation Strategy | Design | Futures Studies | Turian Labs. Author-Skyway Interpreter & Madhurimayan